Privacy Policy

Introduction

iMake Jewellery (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.imakejewellery.com (“Website”) and use our bespoke jewellery services.

By using our Website or services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

1.1 Personal Information You Provide:

• Name, address, email, phone number

• Payment information (processed securely via third-party payment gateways)

• Jewellery design preferences, measurements, photos, and other relevant customisation details

• Communication records (emails, phone calls, messages)

1.2 Automatically Collected Information:

• IP address, browser type, device information

• Website usage data (pages visited, time spent, click patterns)

• Cookies and tracking technologies (see Section 4 below)

2. How We Use Your Information

We use your personal information to:

• Process and manage your bespoke jewellery orders

• Communicate with you regarding your orders, consultations, and customer service

• Personalize and improve your experience on our Website and services

• Send marketing communications (only if you have opted in)

• Comply with legal and regulatory obligations

• Prevent fraud and ensure security of transactions

3. Legal Basis for Processing

Under data protection laws, we rely on the following lawful bases to process your data:

• Performance of a contract (processing your order)

• Your consent (marketing communications)

• Legitimate interests (improving services, fraud prevention)

• Compliance with legal obligations

4. Cookies and Tracking Technologies

Our Website uses cookies to enhance your browsing experience. Cookies are small files stored on your device. You can adjust your browser settings to refuse or delete cookies but note this may affect Website functionality.

We use:

• Essential cookies for core Website functions

• Analytical cookies to understand Website usage and improve performance

• Marketing cookies to personalize advertising (with your consent)

For more information, please see our [Cookie Policy] (if you have one).

5. How We Share Your Information

We do not sell your personal data. We may share information with:

• Trusted third-party service providers (payment processors, couriers, IT services) to fulfill your orders

• Legal authorities if required by law or to protect our rights

• Marketing partners only if you have opted in to receive communications

All partners are subject to confidentiality and data protection obligations.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, data will be securely deleted or anonymized.

8. Your Data Rights

You have rights under data protection laws, including:

• Access to your personal data

• Correction of inaccurate or incomplete data

• Request deletion of your data (subject to legal restrictions)

• Object to or restrict processing

• Data portability

• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at the details below.

9. Children’s Privacy

Our Website and services are not directed to individuals under 18 years old. We do not knowingly collect personal data from children.

10. International Transfers

If your data is transferred outside the UK or EU (e.g., to service providers), we ensure appropriate safeguards are in place to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Please review it regularly.

12. Contact Us

If you have questions, concerns, or requests regarding your personal data, please contact: